Last Wednesday I blogged about how bigger companies, like Dell and Sony, do a poor job of providing a rapid response to online orders and customer concerns. However, I was hasty in my blogging and need to (partially) apologize to Dell (but not Sony in this case.) The computer arrived on Monday, one day after I …
Often, Big Companies Suck when compared to Smaller Ones
I have a new employee starting on Friday and needed a new computer. Generally I like to buy from Dell because they keep all system info online for future retrieval. So yesterday (Monday, June 21st, 2004) I went online to Dell’s Outlet and selected a pre-built system and requested it to be shipped Fedex Saver …
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